crwin's Privacy Policy —
Your data is safe with us

1 Introduction & Scope of Policy

crwin is a safe and reliable online betting platform operated for Bengali-speaking players in Bangladesh. To use our services, you are required to provide certain personal information. In this privacy policy, we clearly explain how that information is collected, stored, processed, and protected.

This policy applies to all services operated under the crwin.lat domain, including the mobile version and related platforms. By creating an account, placing bets, making deposits, or withdrawing funds on our site, you are considered to have given your consent to this policy.

We may update this policy from time to time. Changes will take effect once published on the site. We therefore encourage you to visit this page regularly.

2 What Information We Collect

crwin collects only the information necessary to operate our services smoothly and provide you with the best possible experience.

2.1 Information You Provide Directly

• Full name, username, and password
• Email address and mobile number
• Date of birth (for age verification — only accounts for users aged 21 and above are approved)
• Payment information — bKash, Nagad, or Rocket mobile wallet number
• Identity verification documents (where applicable)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Site usage patterns, pages visited, and session duration
• Information obtained from cookies and similar tracking technologies
• Transaction history and betting records

2.3 Information Received from Third Parties

We may receive information about you from trusted third-party services for the purposes of identity verification and fraud prevention. This information is handled under the same privacy protections.

3 Purpose of Data Use

Collected information is used solely for the following legitimate purposes:

• Account registration, verification, and management
• Processing deposit and withdrawal transactions (via bKash, Nagad, and Rocket)
• Providing customer support — via live chat and email (24/7)
• Preventing fraud, money laundering, and unlawful activity
• Ensuring platform security and smooth operation
• Implementing age verification and responsible gaming policies
• Improving site quality and analysing user experience
• Meeting legal obligations and complying with regulatory guidelines
• Promotional communications where applicable — only with your consent

We never sell your information to third parties for marketing purposes.

4 Data Sharing & Disclosure

crwin may share your personal information with third parties in the following limited circumstances:

4.1 Payment Processors

To complete transactions, we share the necessary information with mobile payment services such as bKash, Nagad, and Rocket. These services are governed by their own privacy policies.

4.2 Identity Verification Services

For account verification and fraud prevention, we may engage approved verification services. These third parties are contractually bound to maintain data confidentiality.

4.3 Legal Obligations

crwin may be required to disclose information in response to a court order, a legitimate request from a government or regulatory authority, or when necessary to protect legal rights.

4.4 Business Transfers

In the event of a business merger or transfer, user data may be included. However, the terms of this privacy policy will remain in effect in such cases.

5 Data Security Measures

crwin has put in place multiple technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data transmitted on the site is encrypted using SSL (Secure Socket Layer) technology, which prevents unauthorised third-party access.
• Secure Servers: Our servers are equipped with firewalls, anti-malware protection, and regular security audits.
• Access Controls: Only authorised staff are permitted to access user data, and they are bound by confidentiality agreements.
• Password Hashing: Your password is never stored in plain text — strong hashing algorithms are used at all times.
• Regular Reviews: Our security measures are regularly tested and updated.

However, data transmission over the internet is not entirely risk-free. We therefore cannot guarantee absolute security, but we remain committed to making every effort to ensure it.

6 Cookies & Tracking Technologies

crwin uses cookies and similar technologies to operate the site. Cookies are small text files stored in your browser that help improve your experience on the site.

6.1 Types of Cookies

• Essential Cookies: Required for managing login sessions, security, and core site functions.
• Functionality Cookies: Remember your preferences, language, and settings.
• Analytics Cookies: Used to understand which parts of the site are most used — this data is aggregated and anonymous.

You can control or disable cookies through your browser settings, but disabling certain essential cookies may limit site functionality.

7 Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Active account data may be retained for a defined period after account closure in accordance with applicable law.
• Transaction records are maintained for the period required under financial regulations.
• Security-related logs are kept for a limited time solely for the purpose of security investigations.
• Once the defined retention period has passed, data is securely deleted or anonymised.

8 Your Rights

As a crwin user, you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information contains any errors, you may request that they be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Object to Processing: With regard to marketing communications, you may withdraw your consent at any time.
• Right to Data Portability: You have the right to request your information in a structured format.

To exercise these rights or for any questions, please contact our support team.

9 Protection of Minors

crwin strictly operates services for users aged 21 and above only. We do not knowingly collect or store any information from minors. If a user is suspected to be a minor, their account is immediately suspended and their information is verified. If a user is confirmed to be a minor, the account is cancelled and the collected information is securely deleted.

10 International Data Transfers

For the operation of some of our services, data may be processed on servers located in various countries. In such cases, we ensure that appropriate safeguards are in place for every transfer and that data protection standards are met. We do not work with any third parties that cannot provide adequate protection for your information.

11 Changes to This Policy

crwin reserves the right to amend or update this privacy policy as needed. For significant changes, we will endeavour to notify you via your registered email or through a notice on the site.

Continued use of the site after any changes will be considered as your acceptance of the updated policy. We therefore recommend reading the latest policy regularly.

12 Links to Other Sites

If any third-party websites are referenced beyond crwin's own pages, we are not responsible for the privacy policies of those sites. We advise you to read the privacy policy of any other site before visiting it.

13 Responsible Gaming & Data Protection

We believe data protection and responsible gaming complement one another. Information relating to your betting behaviour is used solely to ensure the smooth management of your account and your wellbeing. For our complete responsible gaming guidelines, please visit our Responsible Gaming page.